TELUS Scam Checker: How to Spot Fake TELUS Billing Texts & Emails

What Is the TELUS Scam?

TELUS scams involve fraudsters impersonating TELUS Communications — one of Canada's three major national carriers — to steal customer credentials, payment data, and personal information. Scammers send fake billing alerts, account suspension warnings, and prize notifications designed to mimic TELUS's visual identity and communications style. TELUS serves millions of wireless, internet, and TV subscribers across Canada, making it a high-value impersonation target.

Telecommunications impersonation is a recognized and widely reported fraud tactic in Canada, and the TELUS brand is a frequent impersonation target given its large subscriber base across wireless, internet, and home services. These scams target customers nationally and are not limited to any particular region.

How TELUS Scams Work

The dominant approach is SMS phishing (smishing): a text message appears to come from TELUS and claims your account has a billing issue or unusual activity, directing you to a link that mimics the My TELUS login portal. Credentials entered are harvested. Attackers then access your real account to steal payment data or initiate a SIM swap. Related: smishing scams and identity theft.

Examples of TELUS Scam Messages

• "TELUS: Your account has an outstanding balance. Avoid service interruption by paying now: [link]"
• "TELUS ALERT: Suspicious sign-in detected. Confirm your identity: [link]"
• "Congratulations! As a loyal TELUS customer you've earned a $250 reward. Claim it here: [link]"
• "Your TELUS internet will be disconnected in 4 hours due to unpaid charges. Call [number] to resolve."
• "TELUS Invoice: Your plan was auto-renewed at $189.99. To cancel, call [number] within 48 hours."

TELUS Scam Examples

The Fake My TELUS Login Page

An SMS about a payment failure links to a My TELUS replica at telus-secure.ca or mytelus-billing.com. Entered credentials are captured for account takeover.

The SIM Swap Discount Call

A caller claiming to offer a loyalty discount requests your account PIN, which is used to port your number — giving the scammer control of your phone number and banking OTPs. Related: bank text scams.

The Plan Upgrade Invoice Scam

An email presents a fake invoice for an upgraded TELUS plan at $180–$200. A cancellation number connects to scammers running a remote-access refund scheme. See our fake refund scam guide.

The Disconnection Threat Call

A robocall threatens service cutoff in hours unless you call back and pay via gift cards or e-transfer. Related: gift card scams.

The TELUS Loyalty Prize Survey

A text claims you've won a TELUS loyalty reward. A survey link harvests personal data and eventually a "processing fee." No reward exists. See our prize scam guide.

TELUS-Owned Brands: Koodo and Public Mobile Impersonation

TELUS Communications owns Koodo Mobile and Public Mobile, two additional wireless brands operating on the TELUS network in Canada. Fraudsters may impersonate any of these three brands, and messages appearing to come from Koodo or Public Mobile may draw less immediate scrutiny from recipients who are unfamiliar with the corporate relationships.

A billing alert, account verification request, or service notice appearing to come from Koodo or Public Mobile should be treated with the same caution as a message claiming to be from TELUS directly. For Koodo accounts, verify through koodomobile.com. For Public Mobile accounts, verify through publicmobile.ca. Navigate directly rather than following any link in a suspicious message. A caller who invokes any of these brand names is not thereby confirmed as legitimate — verify independently regardless of which brand is named.

Scammers exploiting the TELUS family of brands may also shift between them mid-call — beginning with TELUS and then referencing a Koodo or Public Mobile account, or vice versa — to create a sense of internal organizational credibility. End any unsolicited call that makes this kind of request and verify through official channels.

TELUS's Expanded Services and the Impersonation Surface

TELUS has expanded well beyond its origins as a wireless carrier. In addition to mobile and internet services, TELUS operates home security services and a health services division, both operating under the TELUS brand. This broader service footprint creates additional impersonation surfaces: a message or call claiming to be about a TELUS home security alert or a TELUS Health matter may be directed at subscribers who hold services in those categories.

The verification principle is the same regardless of which TELUS-branded service is invoked. Any unsolicited communication — about wireless, internet, home security, or health services — that asks you to confirm account details, click an external link, or take an urgent action should be verified through telus.com directly. Do not call back a number provided in the message and do not follow any link in the message to confirm your identity.

15 Warning Signs of a TELUS Scam

• 1)The sender is not @telus.com or @telusmobility.com.
• 2)The link does not go to telus.com.
• 3)Immediate service suspension is threatened.
• 4)The number doesn't match TELUS at 1-888-811-2323.
• 5)Gift cards, crypto, or e-transfer payment is requested.
• 6)The message says "TELUS Customer" rather than your name.
• 7)An unsolicited loyalty prize is offered.
• 8)A caller asks for your account PIN.
• 9)A 2-hour deadline is applied.
• 10)Formatting or spelling errors are present.
• 11)Remote computer access is requested.
• 12)An unauthorized plan upgrade invoice appears.
• 13)A survey promises a gift card reward.
• 14)You're told not to call TELUS directly.
• 15)The caller ID shows "TELUS" but is not a recognized number.

What to Do If You Receive a TELUS Scam

Do not click links or call numbers in the message. Log into My TELUS at telus.com directly. Report to abuse@telus.com and forward texts to 7726. Report to the Canadian Anti-Fraud Centre. If you provided your PIN, call TELUS at 1-888-811-2323 to change it immediately. See our identity theft guide and Interac scam guide.

What Real TELUS Contact Looks Like

Billing and account alerts from TELUS appear in the My TELUS app and at telus.com/myaccount. While TELUS sends email from @telus.com and @telusmobility.com addresses, sender addresses can be spoofed — an apparent TELUS domain in the sender field alone does not confirm a message is legitimate. The safest approach is to verify any suspicious billing, payment, account-security, or service message by logging into My TELUS directly rather than trusting the sender address or following any link in the message.

TELUS does not ask customers to provide account PINs, OTP codes, or full payment details in response to an unsolicited call. TELUS does not demand gift card, cryptocurrency, or wire transfer payments for any account issue. For any unsolicited communication — whether invoking TELUS, Koodo, or Public Mobile — that requests immediate action involving payment or account credentials, end the call and verify through telus.com.

Official TELUS support: 1-888-811-2323 or telus.com/support. Report phishing emails to abuse@telus.com and forward suspicious texts to 7726.

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Frequently Asked Questions