What Is the Rogers Scam?
Rogers scams involve criminals impersonating Rogers Communications — Canada's largest wireless carrier — to steal account credentials, payment information, and personal data. Fraudsters send fake billing alerts, account suspension messages, and prize notifications that appear to come from official Rogers channels. The Rogers brand is particularly attractive to fraudsters because of its massive subscriber base and the reliability consumers associate with the name.
Telecommunications impersonation is a recognized and widely reported fraud tactic in Canada, and the Rogers brand — with its large subscriber base — is a frequent target for impersonation. These scams are especially effective during billing cycles and Rogers promotional periods when customers are primed to expect account communications.
How Rogers Scams Work
Phishing emails and SMS messages direct victims to fake MyRogers login pages hosted at domains like myrogers-secure.com or rogers-billing.net. Entered credentials are harvested and used to take over accounts, change contact information, and access stored payment methods. Attackers may also use account access to perform SIM swaps that redirect banking OTPs. Related: bank account phishing and smishing scams.
The 2022 Rogers Outage and Service Credit Phishing
In July 2022, a major Rogers network outage disrupted wireless and internet service for millions of Canadians. The outage drew significant public attention, and Rogers subsequently offered service credits to affected customers. Events like this — where many subscribers know they are owed something from their carrier — create a direct phishing opportunity: fraudulent messages impersonating Rogers and directing recipients to fake pages where they are prompted to "claim" a credit by re-entering account details or payment information.
Rogers applies service credits through official account channels. Rogers does not require customers to click an external link and re-enter payment information to receive a billing credit. Any message asking you to claim an outage credit or billing adjustment through a link should be verified directly through your MyRogers account at myrogers.com, not through the link in the message.
The pattern extends beyond that specific event. Any widely reported Rogers service disruption, price increase, or billing change creates a window in which credit and compensation messages become more plausible to recipients. The verification rule does not change: confirm any credit or adjustment through myrogers.com directly.
Examples of Rogers Scam Messages
- "Rogers: Your account has an overdue balance. Update your payment to avoid service disruption: [link]"
- "ROGERS ALERT: We detected unusual activity on your account. Verify your identity: [link]"
- "Congratulations Rogers customer! You've been selected for a $300 loyalty reward. Claim by midnight: [link]"
- "Rogers Internet: Your service will be suspended in 3 hours due to non-payment. Call [number] immediately."
- "Rogers Invoice: Your plan was upgraded to Rogers Infinite Plus. $229 has been charged. Call [number] to cancel."
Rogers Scam Examples
The Fake MyRogers Login Page
A text claiming your Rogers payment failed links to a convincing MyRogers replica page. Credentials entered are captured. The attacker then accesses your real Rogers account and stored payment methods.
The SIM Swap Retention Call
A caller offers a plan discount but needs to "verify your account." After collecting your PIN and SIM details, they call Rogers to port your number — gaining access to your banking OTPs. Related: bank text scams.
The Fake Plan Upgrade Invoice
An email claims Rogers upgraded your plan and charged $200+. A cancellation number leads to scammers who attempt a remote access refund scam. See our fake refund scam guide.
The Service Disconnection Robocall
An automated call warns your Rogers service will be cut unless you call back immediately and pay via gift cards. Gift card payments are never how Rogers handles account issues. Related: gift card scams.
The Loyalty Prize Survey Scam
A text claims you've won a Rogers loyalty reward and links to a survey collecting personal data and credit card details for a "shipping fee." See our prize scam guide.
Rogers-Owned Brands: Fido and Chatr Impersonation
Rogers Communications also owns Fido and Chatr Mobile, two additional wireless brands operating on the Rogers network in Canada. Fraudsters sometimes impersonate all three brands, and a message appearing to come from Fido or Chatr may draw less immediate suspicion from a recipient who is unfamiliar with the brand relationship.
A billing alert, account verification request, or service notice appearing to come from Fido or Chatr should be treated with the same scrutiny as a message claiming to be from Rogers directly. For Fido accounts, verify through fido.ca or the Fido app. For Chatr accounts, verify through chatr.ca. Navigate directly rather than following any link in the message. A caller who references a Fido or Chatr account while identifying as "Rogers" — or vice versa — is not thereby more credible; verify independently regardless of which brand name is invoked.
15 Warning Signs of a Rogers Scam
- 1)The sender email domain is not @rogers.com, @chatr.ca, or @fido.ca.
- 2)The link goes anywhere other than rogers.com or myrogers.com.
- 3)Service suspension is threatened within hours — Rogers provides multiple notices.
- 4)The callback number doesn't match Rogers at 1-888-764-3771.
- 5)Payment via gift cards, crypto, or e-transfer is demanded.
- 6)The greeting is "Rogers Customer" instead of your name.
- 7)An unsolicited prize or loyalty reward is offered.
- 8)A caller asks for your Rogers account PIN.
- 9)Urgency is applied: "act within 2 hours".
- 10)Spelling errors appear despite the Rogers logo.
- 11)A "Rogers technician" requests remote computer access.
- 12)An invoice appears for a plan you never ordered.
- 13)A survey link promises a gift card.
- 14)You're told not to call Rogers directly.
- 15)The caller ID shows "Rogers" but the number is unfamiliar.
What to Do If You Receive a Rogers Scam
Do not click links or call numbers in the message. Log in to myrogers.com directly. Report to abuse@rogers.com and forward texts to 7726. Report to the Canadian Anti-Fraud Centre at 1-888-495-8501. If you provided credentials, change your MyRogers password immediately. For recovery guidance, see our identity theft guide.
What Real Rogers Contact Looks Like
Billing and account alerts from Rogers appear in your MyRogers dashboard or the MyRogers app. While Rogers uses @rogers.com for outbound email, sender addresses can be spoofed — an apparent @rogers.com address alone does not confirm a message is legitimate. The safest approach is to verify any suspicious account, billing, payment, or security message by logging in directly at myrogers.com rather than trusting the sender field.
Rogers offers several branded services — including Ignite internet and home services — and legitimate communications about these services direct you to myrogers.com to manage your account, not to a separate external domain. Rogers does not demand gift card, cryptocurrency, or wire transfer payments for any account issue. For Fido accounts, official contact comes through fido.ca. For Chatr accounts, through chatr.ca.
Official Rogers customer service: 1-888-764-3771 or rogers.com/support. Report phishing emails to abuse@rogers.com and forward suspicious texts to 7726.
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Check NowFrequently Asked Questions
Is the Rogers email about my account a scam?
If the email is from any domain other than rogers.com, chatr.ca, or fido.ca, or if it asks you to click a link rather than directing you to myrogers.com, it is likely a scam. Log in to myrogers.com directly to verify your account status.
Does Rogers call customers about overdue bills?
Rogers may call customers about overdue accounts from their official number (1-888-764-3771), but will never demand immediate gift card, cryptocurrency, or wire transfer payments. Any such demand is fraudulent.
What is the Rogers account PIN scam?
Scammers call pretending to be Rogers agents offering retention discounts. They ask for your account PIN and SIM serial number, which they use to port your phone number to a SIM they control — intercepting banking one-time passwords sent to your phone.
How do I report a fake Rogers email or text?
Forward suspicious texts to 7726 (SPAM). Report phishing emails to abuse@rogers.com. Report to the Canadian Anti-Fraud Centre at 1-888-495-8501 or antifraudcentre.ca.
Can ScamShield Check analyze a suspicious Rogers message?
Yes. Paste the text of any suspicious Rogers communication into ScamShield Check for an instant risk analysis covering telecom impersonation signals, urgency language, and phishing link patterns.